RETURN POLICY

Returns and Cancellations

 Each photograph is custom printed and framed to your specifications, making every piece uniquely yours. As a result, we are unable to accept returns or exchanges. We do accept cancellation within 4 hours of placing your order, before the production process begins. 

Damaged or Defective Items

 If your order arrives damaged or defective, we are happy to offer a replacement or refund. Please contact us within 4 days of the delivery date including photo evidence of the damage and packing materials and we will address your claim promptly. Please note that orders reported outside of the 4 days window or missing photographic evidence of the damage and packing materials, will not qualify for replacement or reimbursement.

Other Order Issues

 If there are any issues with your order, please don't hesitate to reach out to our support team at support@sandyhues.com, and we'll do our best to assist you!